Frequently asked questions to help you buy a voucher, a gift box or an item - HÔTEL RESTAURANT AUBERGE METZGER
Are gift boxes sent immediately after purchase?
The gift boxes from Hôtel Restaurant Auberge Metzger are sent immediately in digital version after purchase, allowing you to offer them without delay. You can also choose to have a gift pouch version sent to your home, with a standard shipping time. Take advantage of this opportunity to offer a gourmet getaway at our establishment hotel-aubergemetzger.secretbox.fr.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available to discover Hôtel Restaurant Auberge Metzger in Natzwiller, with options for stays and gastronomic experiences. The boxes are customizable and can be sent immediately in digital version or as a gift pouch to your home at hotel-aubergemetzger.secretbox.fr.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift voucher directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at hotel-aubergemetzger.secretbox.fr.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send the gift box by email, by mail, or opt for in-store pickup when finalizing your order on our site hotel-aubergemetzger.secretbox.fr.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, to offer a unique experience to each of your loved ones. Take advantage of this opportunity to introduce the Hôtel Restaurant Auberge Metzger in Natzwiller, with its spacious rooms and traditional Alsatian cuisine revisited by Chef Yves Metzger, awarded a Bib Gourmand by the Michelin Guide.
How do I create a group fund and invite people?
To create a kitty and offer a stay at Hôtel Restaurant Auberge Metzger, select the dedicated option during your online purchase. You can then invite participants by email or by sharing a link, and customize your gift box as you wish. Take advantage of this opportunity to discover Alsace at our establishment hotel-aubergemetzger.secretbox.fr.
How can I choose the amount for a gift card?
To offer a gift certificate to Auberge Metzger, you can choose from the predetermined amounts of the available gift boxes, such as 50 € for a discovery or 209 € for a getaway in Alsace, and customize your choice according to your wishes at hotel-aubergemetzger.secretbox.fr.
How can I log in to my account?
To access your account on our site hotel-aubergemetzger.secretbox.fr, use your email address and password on the login page. If you have forgotten your password, you can reset it via the dedicated option.
How can I empty my cart?
To empty your cart on our site hotel-aubergemetzger.secretbox.fr, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button.
Can I purchase multiple gift vouchers at the same time?
You can absolutely purchase multiple gift boxes at the same time for Hôtel Restaurant Auberge Metzger. They will all be included in your order and ready to be given, with the possibility to customize them according to your wishes. Take advantage of this opportunity to please your loved ones with unforgettable stays and gastronomic experiences at hotel-aubergemetzger.secretbox.fr.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our site hotel-aubergemetzger.secretbox.fr.
How do I purchase or give a gift box?
Vous pouvez tout à fait vous offrir un coffret cadeau pour vous-même. Profitez de cette belle occasion pour vous faire plaisir. Ce coffret est disponible chez hotel-aubergemetzger.secretbox.fr.
Can we give a gift certificate and let the recipient choose the experience?
Yes, you can offer a discovery gift certificate to Auberge Metzger, allowing the recipient to choose among our gastronomic experiences or our stays at the hotel. The recipient can thus enjoy the traditional Alsatian cuisine revisited by Chef Yves Metzger, in our establishment hotel-aubergemetzger.secretbox.fr.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order for Hôtel Restaurant Auberge Metzger depend on the conditions specified at the time of purchase. These boxes allow you to enjoy a getaway in Alsace, with services such as half-board stays or gastronomic experiences, at our establishment hotel-aubergemetzger.secretbox.fr.
Is the gift box customer service reachable by email?
You can email us with any questions about your gift box. We commit to responding within 48 business hours, from our establishment hotel-aubergemetzger.secretbox.fr.
Is the gift box customer service reachable by phone?
The customer service of Hôtel Restaurant Auberge Metzger is reachable by phone from Monday to Friday, 9 AM to 6 PM. You can also find useful information on our website hotel-aubergemetzger.secretbox.fr.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website hotel-aubergemetzger.secretbox.fr. Log in with the credentials provided at the time of purchase to access this information.
Is there an online chat available for questions about gift boxes?
An online chat is available to answer your questions about the gift boxes. The chat opening hours are indicated on the contact page of hotel-aubergemetzger.secretbox.fr.
Is there a dedicated customer service for gift boxes?
The dedicated customer service for the gift boxes of Hôtel Restaurant Auberge Metzger is available for any questions regarding your stay or your gastronomic experience. You can enjoy spacious rooms, traditional Alsatian cuisine revisited by Chef Yves Metzger, and local activities such as the Alsace-Moselle Memorial, all in our establishment hotel-aubergemetzger.secretbox.fr located in Natzwiller, right in the heart of Alsace.
Is there a dedicated FAQ for gift boxes?
This FAQ is designed to guide you in using your gift box at Hôtel Restaurant Auberge Metzger. You will find information about booking, validity, and included services, to fully enjoy your stay or meal at our establishment hotel-aubergemetzger.secretbox.fr.
Is spa access included in my gift box?
Access to the spa is not mentioned among the services included in the gift boxes of Hôtel Restaurant Auberge Metzger in Natzwiller. Check the details of your gift box to confirm the available services at our establishment hotel-aubergemetzger.secretbox.fr.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box from Hôtel Restaurant Auberge Metzger enjoys the same services as other guests, such as discovering our traditional Alsatian cuisine revisited by Chef Yves Metzger and the comfort of our rooms equipped with LCD screen televisions and private bathrooms. The establishment's conditions apply, particularly for reservations and the services offered by the gift box.
Is the detail of the services included in my gift box specified?
The services included in your gift box are specified on the box or in the accompanying information booklet. You will find the details of the stays and meals offered by Hôtel Restaurant Auberge Metzger in Natzwiller, such as a getaway in Alsace or a gastronomic break. Specific conditions are also indicated for each offer, such as half-board or a gastronomic escape in Alsace, at hotel-aubergemetzger.secretbox.fr.
Is parking included in my gift box?
The gift box for Hôtel Restaurant Auberge Metzger does not include parking. The establishment hotel-aubergemetzger.secretbox.fr is located in Natzwiller, at an altitude of 500 meters, and offers spacious rooms with modern amenities.
Is breakfast included in my gift box?
The breakfast buffet consisting of local products is served every morning at our establishment hotel-aubergemetzger.secretbox.fr, but its inclusion in your gift box depends on the type of box chosen.
Is special attention given to the recipient of a gift box?
Hotel Restaurant Auberge Metzger in Natzwiller pays special attention to gift box beneficiaries, with tailored services for a pleasant experience. You can enjoy spacious rooms and traditional Alsatian cuisine revisited by Chef Yves Metzger, at our establishment hotel-aubergemetzger.secretbox.fr.
Is a welcome drink included in my gift box?
Your gift box at Hôtel Restaurant Auberge Metzger includes a welcome drink to start your stay smoothly. Enjoy this attention during your getaway in Natzwiller, in the heart of Alsace, at our establishment hotel-aubergemetzger.secretbox.fr.
Should we bring towels to the Spa?
The towels are provided by the establishment hotel-aubergemetzger.secretbox.fr. Therefore, you do not need to bring any.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them according to your needs, with options tailored to Hôtel Restaurant Auberge Metzger in Natzwiller, hotel-aubergemetzger.secretbox.fr.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or in paper format. The boxes are customizable and delivered immediately, with secure delivery and at the best rate. Take advantage of this opportunity to offer a gastronomic getaway at Hôtel Restaurant Auberge Metzger, hotel-aubergemetzger.secretbox.fr.
Do you offer preferential rates for bulk purchases?
Discounted rates are available for bulk purchases of gift boxes for Hôtel Restaurant Auberge Metzger. A customized quote is provided based on the ordered volume, with discounts applicable from several gift boxes purchased at hotel-aubergemetzger.secretbox.fr.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for corporate committees, with preferential rates and customization options, to discover the Hôtel Restaurant Auberge Metzger in Alsace, in Natzwiller. Gift boxes tailored to your needs are available to offer a gastronomic getaway or a half-board night at our establishment hotel-aubergemetzger.secretbox.fr.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can update the details online via your account or by providing us with your order number and the new information. The terms and conditions of the establishment hotel-aubergemetzger.secretbox.fr apply.
How can I leave a review for my gift box?
To share your experience, you can leave a review by logging into your customer account on our site hotel-aubergemetzger.secretbox.fr. The review guidelines are available in the general terms of your gift box.
How can I contact the store?
For any questions regarding your gift box or your stay at Hôtel Restaurant Auberge Metzger, you will find all the necessary information directly on our website, including reservation and cancellation conditions. Our establishment hotel-aubergemetzger.secretbox.fr is located in Natzwiller, Alsace, and offers spacious rooms with modern amenities, as well as traditional Alsatian cuisine revisited by Chef Yves Metzger.
Is there a dress code for the gift box?
No specific dress code is required to enjoy your gift box at Hôtel Restaurant Auberge Metzger. You can savor the traditional Alsatian cuisine revisited by Chef Yves Metzger in a friendly and warm atmosphere at Auberge Metzger in Natzwiller.
From what age can I get a treatment?
The minimum age to receive a treatment varies depending on the establishments. Hôtel Restaurant Auberge Metzger in Natzwiller offers services suitable for everyone, with spacious and comfortable rooms, as well as traditional Alsatian cuisine revisited by Chef Yves Metzger. Specific conditions for treatments are available in the offer details at hotel-aubergemetzger.secretbox.fr.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box at Hôtel Restaurant Auberge Metzger, a reservation is required. This way, you can choose the dates that suit you and book directly with the establishment at hotel-aubergemetzger.secretbox.fr.
How can one access the hotel from the airport?
To access the Hôtel Restaurant Auberge Metzger from Strasbourg-Entzheim Airport, plan for approximately 40 minutes by car. The A35 highway is accessible 30 km from the establishment hotel-aubergemetzger.secretbox.fr.
Is the establishment accessible to people with reduced mobility?
Hotel Restaurant Auberge Metzger in Natzwiller has spacious rooms and private bathrooms, but it is not explicitly stated whether the establishment is accessible to people with reduced mobility. To fully enjoy your stay, check the accessibility conditions directly with the establishment hotel-aubergemetzger.secretbox.fr.
Are pets allowed in the establishment?
Hotel Restaurant Auberge Metzger accepts pets, subject to the specific conditions of the establishment hotel-aubergemetzger.secretbox.fr.
Where can I find the menus?
The menus of Hôtel Restaurant Auberge Metzger are available directly on the establishment's website, where you can discover the traditional Alsatian specialties reimagined by Chef Yves Metzger, awarded a Bib Gourmand by the Michelin Guide. Conditions may vary depending on the gift boxes chosen at hotel-aubergemetzger.secretbox.fr.
What are the hours of operation?
The operating hours of Hôtel Restaurant Auberge Metzger vary depending on the services. During your stay, you can enjoy spacious rooms and the Alsatian specialties of Chef Yves Metzger, with a buffet breakfast made of local products. Specific details are available on the establishment's website hotel-aubergemetzger.secretbox.fr.
Is there parking available near the establishment?
Hotel Restaurant Auberge Metzger has a nearby parking lot to facilitate your stay. You can thus fully enjoy your getaway in Alsace at our establishment hotel-aubergemetzger.secretbox.fr.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from Hôtel Restaurant Auberge Metzger can be delivered by email or by mail according to your preference. You can choose to send an immediate digital version or a gift pouch to your home. The boxes are customizable and you pay directly to the establishment hotel-aubergemetzger.secretbox.fr.
Is postal delivery offered?
Yes, we offer postal delivery of our gift boxes for Hôtel Restaurant Auberge Metzger in Natzwiller. You can choose home delivery or immediate digital delivery for instant delivery, directly from our official store hotel-aubergemetzger.secretbox.fr.
In addition to gift boxes, is it possible to order or have items delivered?
Our online store only offers gift boxes for stays and gastronomic experiences at Hôtel Restaurant Auberge Metzger. Additional items are not available for order or delivery at hotel-aubergemetzger.secretbox.fr.
Is the gift box available in physical format?
You can choose between a physical or digital gift box to offer a getaway at Hôtel Restaurant Auberge Metzger. The recipient can then book their stay dates with full flexibility at our establishment hotel-aubergemetzger.secretbox.fr.
Is the box presented in a neat packaging?
Yes, our gift boxes are carefully wrapped to offer an elegant and neat presentation, reflecting the refined experience offered by Hôtel Restaurant Auberge Metzger in Natzwiller at hotel-aubergemetzger.secretbox.fr.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box and receive it immediately by email to give to a loved one. The recipient can then book their stay dates at Hôtel Restaurant Auberge Metzger in Natzwiller, Alsace, and fully enjoy their experience at hotel-aubergemetzger.secretbox.fr.
Can the gift box be sent directly to the recipient?
You can choose to send the gift box directly to the recipient when placing your order on our website hotel-aubergemetzger.secretbox.fr. Shipping fees may vary depending on the establishment's conditions.
Do you deliver gift boxes internationally?
The gift boxes from Hôtel Restaurant Auberge Metzger are available for international delivery. Shipping costs and times vary depending on the destination, with immediate delivery in digital version or a gift pouch delivered to your home, for a stay experience in Alsace to offer as you wish at hotel-aubergemetzger.secretbox.fr.
What are the delivery times for gift boxes by mail?
The gift boxes from Hôtel Restaurant Auberge Metzger are shipped within 24 to 48 hours after the order. You can choose home delivery or opt for immediate sending in digital version. Delivery times depend on the destination and the chosen method of sending, with home delivery within 3 to 5 business days for metropolitan France. Enjoy the unique experience offered by hotel-aubergemetzger.secretbox.fr.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box for Hôtel Restaurant Auberge Metzger during your order. Delivery times are indicated when you confirm your purchase, and you will receive your gift box on the chosen date at hotel-aubergemetzger.secretbox.fr.
Is express delivery available?
Express delivery is available for the gift boxes from Hôtel Restaurant Auberge Metzger in Natzwiller. You can choose the immediate digital delivery option or have the gift pouch version delivered to your home when placing your order on our website hotel-aubergemetzger.secretbox.fr.
How can I track my order?
You can track your order by logging into your account on our website. Your gift box for Hôtel Restaurant Auberge Metzger in Natzwiller will be sent to you immediately in digital version, or in a gift pouch to your home. You thus benefit from flexible booking according to the availability of the establishment hotel-aubergemetzger.secretbox.fr.
Can I receive my gift box by email or mail?
Vous pouvez choisir de recevoir votre coffret cadeau par email, soit pour vous-même, soit pour la personne à qui vous l'offrez. Vous avez également la possibilité de le recevoir par courrier ou de le faire envoyer à la personne concernée. Enfin, vous pouvez venir le récupérer directement à l'hôtel-aubergemetzger.secretbox.fr pendant nos heures d'ouverture.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is 3 to 5 business days from the date of purchase. You will receive your gift box directly at your home to give to your loved one. This service is offered by our establishment hotel-aubergemetzger.secretbox.fr.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at Hôtel Restaurant Auberge Metzger, your gift box remains valid. You can use it for a new reservation according to the conditions of the establishment hotel-aubergemetzger.secretbox.fr.
Can my gift box be extended if not used?
The extension of your gift box depends on the establishment's conditions. At Hôtel Restaurant Auberge Metzger, you can enjoy a getaway in Alsace or a gastronomic break, depending on the chosen box. Specific details about your box are available on our site hotel-aubergemetzger.secretbox.fr.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of Hôtel Restaurant Auberge Metzger in Natzwiller. You can enjoy our establishment hotel-aubergemetzger.secretbox.fr for a gastronomic getaway in Alsace.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box at Hôtel Restaurant Auberge Metzger depends on the conditions specified at the time of purchase. To fully enjoy your stay, we invite you to check these conditions before booking, on our establishment hotel-aubergemetzger.secretbox.fr.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment hotel-aubergemetzger.secretbox.fr.
Is there a cancellation period for gift box reservations?
The cancellation period for reservations with a gift box at Hôtel Restaurant Auberge Metzger depends on the reservation conditions. You can view them during your booking at our establishment hotel-aubergemetzger.secretbox.fr.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on the availability of the establishment. To fully enjoy your stay at Hôtel Restaurant Auberge Metzger, check the terms directly when making your reservation at hotel-aubergemetzger.secretbox.fr.
Can I convert my gift box into a gift card?
It is not possible to convert your gift box into a gift certificate for Hôtel Restaurant Auberge Metzger. However, you can use it to book a gastronomic experience or a stay at our establishment hotel-aubergemetzger.secretbox.fr.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
For events like Valentine's Day, Christmas, or weddings, Hôtel Restaurant Auberge Metzger offers special gift boxes. Discover our online selection for unique gift ideas and enjoy unforgettable stays in Alsace with hotel-aubergemetzger.secretbox.fr.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, including birthdays, gatherings with friends, or gastronomic stays. Discover our selection to offer a unique experience at Hôtel Restaurant Auberge Metzger in Natzwiller, hotel-aubergemetzger.secretbox.fr.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes from Hôtel Restaurant Auberge Metzger are official and guaranteed without intermediaries. You thus benefit from the best rate directly from the establishment hotel-aubergemetzger.secretbox.fr.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the gift boxes of Hôtel Restaurant Auberge Metzger correspond to those offered by the establishment, such as hotel nights and meals at the restaurant. You can offer a gastronomic getaway in Alsace, with half-board stays or nights with dinner, to discover the traditional Alsatian cuisine revisited by Chef Yves Metzger, awarded a Bib Gourmand by the Michelin Guide. The boxes allow you to benefit from the same services as a direct booking, with the flexibility to choose the stay dates with the establishment hotel-aubergemetzger.secretbox.fr.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Exchanges of services, such as a massage instead of a facial treatment, are possible depending on the establishment's availability. Hôtel Restaurant Auberge Metzger offers comfortable rooms and Alsatian traditional cuisine revisited by Chef Yves Metzger, awarded a Bib Gourmand by the Michelin Guide. hotel-aubergemetzger.secretbox.fr.
Is it possible to pay for a gift box by bank transfer?
You can pay for your gift box for Hôtel Restaurant Auberge Metzger by bank transfer. Payment terms are specified during purchase on our site hotel-aubergemetzger.secretbox.fr.
Is online payment secure?
Online payment on our site hotel-aubergemetzger.secretbox.fr is fully secured to ensure the protection of your banking data.
Is payment via group or shared payment possible?
Payment via group or shared pot is not available at the moment. You can pay for the gift box by credit card, bank transfer, or PayPal according to the options offered during your order on our site hotel-aubergemetzger.secretbox.fr.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to let you discover the Hôtel Restaurant Auberge Metzger in Natzwiller. Each box offers a unique experience, whether it's a gastronomic getaway or an overnight stay at our establishment hotel-aubergemetzger.secretbox.fr.
Is it possible to pay in installments?
The payment in installments for your gift box at Hôtel Restaurant Auberge Metzger depends on the order terms. You can choose and customize your box according to your preferences and benefit from secure payment directly at the establishment hotel-aubergemetzger.secretbox.fr.
Is the payment deducted immediately upon ordering?
The payment for your gift box for Hôtel Restaurant Auberge Metzger is debited immediately upon ordering. This allows you to receive an immediate digital version and a quick delivery of the gift pouch to your home, directly from our official store hotel-aubergemetzger.secretbox.fr.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for their gift box purchases at Hôtel Restaurant Auberge Metzger. This payment option is available to facilitate professional transactions at our establishment hotel-aubergemetzger.secretbox.fr.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
All payments made on our site hotel-aubergemetzger.secretbox.fr are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your banking data.
When purchasing a gift box, do I keep the history of my orders?
Yes, you can view your order history in your customer account on our site hotel-aubergemetzger.secretbox.fr. There you will find all the information related to your gift box purchases.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box for the Hôtel Restaurant Auberge Metzger via PayPal, Apple Pay, or Google Pay, in addition to credit card payment. Enjoy the traditional Alsatian cuisine revisited by Chef Yves Metzger at our establishment hotel-aubergemetzger.secretbox.fr.
Can I receive an invoice after my purchase?
You will receive an invoice by email after purchasing your gift box. You can also find it in your customer account on our site hotel-aubergemetzger.secretbox.fr.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box with a Visa, Mastercard, or American Express credit card. Payments are secure and directly sent to our establishment hotel-aubergemetzger.secretbox.fr.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box for Hôtel Restaurant Auberge Metzger. Check its validity and usage in the terms and conditions of our establishment hotel-aubergemetzger.secretbox.fr.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, you can pay by credit card, PayPal, or bank transfer. The payment is secure and you benefit from the best rate directly from the establishment hotel-aubergemetzger.secretbox.fr.
Do you accept vacation checks?
We accept vacation checks for the purchase of your gift boxes at Hôtel Restaurant Auberge Metzger, according to the establishment's conditions. You can enjoy our traditional Alsatian cuisine, revisited by Chef Yves Metzger, awarded a Bib Gourmand by the Michelin Guide, at our establishment hotel-aubergemetzger.secretbox.fr.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order, which will be included with the shipment. Take advantage of this gesture to customize your gift at hotel-aubergemetzger.secretbox.fr.
Can we add options to your gift box offers?
The gift boxes from Hôtel Restaurant Auberge Metzger can be customized to your liking, with various options for each offer. You can choose between different experiences, such as half-board stays or gastronomic nights, to fully enjoy our establishment hotel-aubergemetzger.secretbox.fr.
Do you offer premium packaging for gift boxes sent by mail?
For postal delivery of your gift box, you have the option to choose a premium packaging during your online order, to enhance your gift at hotel-aubergemetzger.secretbox.fr.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box for a special occasion like a birthday or a wedding by adding a personalized message. At hotel-aubergemetzger.secretbox.fr, you have the option to choose and customize your gift box according to your preferences, with a gift pouch version sent to your home.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase, on our website hotel-aubergemetzger.secretbox.fr.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box for Hôtel Restaurant Auberge Metzger, a duplicate can be issued subject to availability. The gift box allows you to discover our establishment located in Natzwiller, Alsace, and enjoy our traditional Alsatian cuisine revisited by Chef Yves Metzger, awarded a Bib Gourmand by the Michelin Guide. hotel-aubergemetzger.secretbox.fr
Can partially used gift boxes be refunded?
Partially used gift boxes for Hôtel Restaurant Auberge Metzger cannot be refunded. The terms of use are specified at the time of purchase, so you can fully enjoy your stay or gastronomic experience at our establishment hotel-aubergemetzger.secretbox.fr.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, subject to the establishment's conditions. The boxes from Hôtel Restaurant Auberge Metzger in Natzwiller allow you to discover traditional Alsatian cuisine revisited by Chef Yves Metzger, in a pleasant setting in Alsace. Exchanges are made in accordance with the general terms and conditions of our establishment hotel-aubergemetzger.secretbox.fr.
Does the right of withdrawal apply to the purchase of a gift box?
The gift box from Hôtel Restaurant Auberge Metzger in Natzwiller is non-exchangeable and non-refundable, as it is a service provision. Therefore, the right of withdrawal does not apply to your purchase on hotel-aubergemetzger.secretbox.fr.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of an already sent gift box depends on the conditions specified at the time of purchase. At hotel-aubergemetzger.secretbox.fr, you can consult these conditions for more details.
What should I do if the received box is damaged or contains an error?
In case of a damaged box or error, a photo of the box will be requested for quick processing according to the conditions of the establishment hotel-aubergemetzger.secretbox.fr.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for your gift box depend on the terms of purchase you accepted when placing your order. For Hôtel Restaurant Auberge Metzger, these conditions are specified at the time of purchase and must be respected. You can find these details on the gift box description page on our site hotel-aubergemetzger.secretbox.fr.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it unfortunately can no longer be used. We recommend checking the validity conditions of the Hôtel Restaurant Auberge Metzger establishment in Natzwiller to know any possible extension options.
Is a voucher issued if the gift box is not used?
If the gift box for Hôtel Restaurant Auberge Metzger is not used, a credit may be issued according to the specific conditions of the establishment hotel-aubergemetzger.secretbox.fr.
How can I redeem the cashback?
To use your gift fund at Hôtel Restaurant Auberge Metzger, you can book your dates directly with the establishment. The gift fund is valid for stays and meals, allowing you to discover the traditional Alsatian cuisine revisited by Chef Yves Metzger, at our establishment hotel-aubergemetzger.secretbox.fr.
What is the processing time for a refund after I make a request?
The refund deadlines for a gift box purchased at hotel-aubergemetzger.secretbox.fr depend on the general terms and conditions of the establishment. These conditions are specified at the time of purchase of the box and guarantee a refund within 14 days after the request.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from Hôtel Restaurant Auberge Metzger are neither exchangeable nor refundable once purchased. They offer a unique experience in Alsace, with stays and gourmet meals at our establishment hotel-aubergemetzger.secretbox.fr.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for the gift boxes at Hôtel Restaurant Auberge Metzger. To fully enjoy your stay, check the available dates when making your reservation at our establishment hotel-aubergemetzger.secretbox.fr.
Is booking with a gift box subject to availability?
Your reservation with a gift box from Hôtel Restaurant Auberge Metzger is subject to the establishment's availability. To fully enjoy your getaway in Alsace, it is advisable to book your dates as soon as possible at hotel-aubergemetzger.secretbox.fr.
I've lost my password to log into my account, what can I do?
To reset your password and access your account on our site hotel-aubergemetzger.secretbox.fr, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at Hôtel Restaurant Auberge Metzger, you will need the number indicated on it. This number is required to validate your reservation at hotel-aubergemetzger.secretbox.fr.
Can I use my gift box on the weekend?
The use of your gift box on the weekend at Hôtel Restaurant Auberge Metzger depends on the availability of the establishment. You can enjoy our traditional Alsatian cuisine revisited by Chef Yves Metzger, awarded a Bib Gourmand by the Michelin Guide, as well as our spacious and comfortable rooms. To book your dates, check the conditions at hotel-aubergemetzger.secretbox.fr.
Can I use my gift box on holidays?
The use of your gift box at Hôtel Restaurant Auberge Metzger is possible on holidays, subject to the availability of the establishment hotel-aubergemetzger.secretbox.fr.
Can I freely choose my dates with a gift box?
With a gift box, you can book your stay dates according to the availability at Hôtel Restaurant Auberge Metzger. The specific conditions of the gift box outline the booking procedures at our establishment hotel-aubergemetzger.secretbox.fr.
Can I book online with my gift voucher?
Booking with a gift box at Hôtel Restaurant Auberge Metzger is subject to availability and the conditions specified at the time of purchase. The beneficiary can choose their stay dates and enjoy the services offered by the gift box, such as a half-board night or a gastronomic getaway, at our establishment hotel-aubergemetzger.secretbox.fr.
Can I make a reservation by phone with my gift box?
Booking by phone with a gift box is possible depending on availability and the conditions of the establishment hotel-aubergemetzger.secretbox.fr.
Can I make a reservation by email with my gift box?
Email reservation with a gift box is possible at Hôtel Restaurant Auberge Metzger. You can enjoy spacious rooms and traditional Alsatian cuisine revisited by Chef Yves Metzger, awarded a Bib Gourmand by the Michelin Guide. The establishment is located in Natzwiller, hotel-aubergemetzger.secretbox.fr.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, subject to the establishment's conditions. The gift boxes from Hôtel Restaurant Auberge Metzger in Natzwiller allow you to enjoy stays and meals in a traditional Alsatian setting revisited by Chef Yves Metzger, awarded a Bib Gourmand by the Michelin Guide.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher at Hôtel Restaurant Auberge Metzger. Any additional charges or options, such as an extra night or a specific menu, are at your expense. The spacious rooms and the gourmet restaurant of Chef Yves Metzger await you for a memorable stay at hotel-aubergemetzger.secretbox.fr.
Is my gift box personalized?
Your gift box for Hôtel Restaurant Auberge Metzger is nominative and personalized with the name of the beneficiary indicated at the time of purchase. It allows you to discover the spacious rooms and the traditional Alsatian cuisine revisited by Chef Yves Metzger, in our establishment hotel-aubergemetzger.secretbox.fr.
Can my gift box be used all at once?
Your gift box for Hôtel Restaurant Auberge Metzger can be used in one go. You will thus be able to fully enjoy a getaway in Alsace, by booking directly with the establishment hotel-aubergemetzger.secretbox.fr.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only at the Hôtel Restaurant Auberge Metzger in Natzwiller, located in Alsace. You can enjoy traditional Alsatian cuisine revisited by Chef Yves Metzger, as well as a stay in a 3-star hotel with spacious and comfortable rooms, some of which feature a balneo bathtub. Enjoy this unique experience at our establishment hotel-aubergemetzger.secretbox.fr.
Is my gift box valid in only one establishment?
Your gift box is valid for a gastronomic experience or a stay at the Hotel Restaurant Auberge Metzger in Natzwiller, located in the heart of Alsace. You can enjoy the traditional cuisine revisited by Chef Yves Metzger and the comfortable rooms of our establishment hotel-aubergemetzger.secretbox.fr.
Is an upgrade possible with an additional fee using my gift box?
The upgrade of your room depends on the availability at the time of your reservation. Some rooms at our establishment hotel-aubergemetzger.secretbox.fr are equipped with a balcony or a whirlpool bathtub, offering an even more luxurious experience.
Can someone else use my gift box?
The gift box from Hôtel Restaurant Auberge Metzger is nominative and reserved for its beneficiary. It can only be used by the person indicated, in accordance with the conditions of the establishment hotel-aubergemetzger.secretbox.fr.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required during your stay at Hôtel Restaurant Auberge Metzger, depending on the conditions of your gift box. Any additional charges are specified at the time of booking at our establishment hotel-aubergemetzger.secretbox.fr.
Is an ID required upon arrival when using a gift box?
Upon your arrival at Hôtel Restaurant Auberge Metzger, you may be asked for a piece of identification according to the establishment's conditions at hotel-aubergemetzger.secretbox.fr.
Do you accept pets?
Hotel Restaurant Auberge Metzger in Natzwiller does not accept pets, according to its established policy. You can fully enjoy your stay at our establishment hotel-aubergemetzger.secretbox.fr.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at Hôtel Restaurant Auberge Metzger, log in to your account and follow the instructions on our website. The reservation conditions are specific to each gift box and are detailed during the reservation at hotel-aubergemetzger.secretbox.fr.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can order as a guest and enjoy your stay at Hôtel Restaurant Auberge Metzger in Natzwiller, hotel-aubergemetzger.secretbox.fr.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in multiple occasions at Hôtel Restaurant Auberge Metzger, subject to availability and reservation conditions. You will thus be able to fully enjoy our establishment hotel-aubergemetzger.secretbox.fr.
What are the check-in and check-out times?
The check-in and check-out times at Hôtel Restaurant Auberge Metzger are usually set at 3 PM for check-in and 11 AM for check-out. These times may vary according to the conditions of your gift box, which are available on the site hotel-aubergemetzger.secretbox.fr.
What services are included in a gift certificate?
The services included in a gift voucher from Hôtel Restaurant Auberge Metzger in Natzwiller include half-board stays, nights with a discovery of Chef Yves Metzger's cuisine, or gastronomic getaways in Alsace. Details of the services are available directly on the gift boxes of our establishment hotel-aubergemetzger.secretbox.fr.
What is the difference between a gift box and a free amount voucher?
With a gift box, you benefit from a predefined experience, such as an overnight stay or a meal, while an open amount voucher allows you to freely choose a service up to the chosen amount, to fully enjoy the Hôtel Restaurant Auberge Metzger at Natzwiller.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are clearly stated on our website hotel-aubergemetzger.secretbox.fr. We invite you to consult them carefully before your purchase to fully enjoy your getaway in Alsace.
How do I use a gift box during booking?
To use your gift box at Hôtel Restaurant Auberge Metzger, book directly with the establishment by mentioning your unique code. The recipient can then enjoy a gastronomic getaway in Alsace at our establishment hotel-aubergemetzger.secretbox.fr.
Can the gift box be transferred to a third party?
The gift box from Hôtel Restaurant Auberge Metzger can be given to a third party. Simply indicate this during the order so that the recipient can enjoy their stay or meal at our establishment hotel-aubergemetzger.secretbox.fr.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a gift box for Hôtel Restaurant Auberge Metzger is possible according to the conditions specified at the time of purchase, on our website hotel-aubergemetzger.secretbox.fr.
What should I do if I lose or do not receive the gift box?
Votre mail de confirmation pourrait se trouver dans votre dossier des indésirables. Veuillez également vérifier l'orthographe de votre adresse email lors de la commande. hotel-aubergemetzger.secretbox.fr
What is the validity period of a gift box?
The gift boxes from Hôtel Restaurant Auberge Metzger are valid for 1 year starting from the date of purchase. This duration allows you to offer a flexible and high-quality gift to your loved ones, to be used at our establishment hotel-aubergemetzger.secretbox.fr.
Are children allowed?
Hotel Restaurant Auberge Metzger in Natzwiller welcomes children in its spacious and comfortable rooms, ideal for families. Children can enjoy the peaceful environment of Alsace while savoring the traditional cuisine revisited by Chef Yves Metzger, at our establishment hotel-aubergemetzger.secretbox.fr.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient does not spend the entire value of the gift box at Hôtel Restaurant Auberge Metzger, the remaining balance will be lost. In case of exceeding the value, an additional payment will be required according to the conditions of the establishment hotel-aubergemetzger.secretbox.fr.
Is the spa access private?
Access to the spa depends on the reservation conditions of your gift box at Hôtel Restaurant Auberge Metzger. Details are specified upon reservation at the establishment hotel-aubergemetzger.secretbox.fr.
What types of gift boxes do you offer?
We offer gift boxes for getaways in Alsace, half-board stays, gourmet nights, or custom-amount gift vouchers to be used at Hôtel Restaurant Auberge Metzger. These gift boxes allow you to discover the cuisine of chef Yves Metzger and enjoy the 3-star hotel in Natzwiller, in the Grand Est region. All our gift boxes are available on our website hotel-aubergemetzger.secretbox.fr.